In the rapidly evolving world of digital assets, OKX stands at the forefront of innovation, empowering individuals and institutions alike with secure, reliable, and cutting-edge crypto solutions. As a leading global cryptocurrency exchange and developer of the OKX Wallet, OKX is reshaping how people access decentralized applications (dApps), trade digital assets, and manage their financial future.
Backed by Proof of Reserves and a commitment to transparency, OKX has become a trusted partner for millions of retail users and hundreds of institutional clients worldwide. With a presence across multiple global offices, the company thrives on core values: We Before Me, Do the Right Thing, and Get Things Done. These principles foster a collaborative, inclusive, and high-performance culture—making OKX not just a platform, but a movement toward financial freedom.
OKX is part of OKG, an ecosystem dedicated to bringing blockchain technology to users around the world through flagship products like OKX, OKX Wallet, and OKLink.
Join the APAC Institutional Growth Team
We are seeking a Senior Account Manager, Institutional, to join our growing team in Dubai, focused on expanding our footprint across the Asia-Pacific (APAC) region. This role is pivotal in driving client satisfaction, revenue growth, and long-term partnerships with institutional clients—including hedge funds, asset managers, family offices, and trading firms.
The ideal candidate will combine deep financial markets knowledge with strong technical acumen and fluency in both English and Mandarin. You’ll act as the primary liaison between OKX and our most strategic APAC clients, delivering tailored solutions that meet complex trading, liquidity, and integration needs.
This is more than a support role—it’s a client leadership position that blends relationship management, revenue generation, and cross-functional collaboration in one of the most dynamic sectors of modern finance.
👉 Discover how you can lead institutional growth in crypto across APAC
Key Responsibilities
Client Engagement & Relationship Management
Serve as the main point of contact for a portfolio of institutional clients. Build trust through consistent communication, proactive check-ins, and deep understanding of each client’s business objectives, challenges, and market context.
You’ll go beyond reactive support—anticipating needs, identifying friction points, and recommending platform optimizations or new product features that enhance performance and user experience.
Revenue Growth & Upselling Strategy
Leverage data analysis and market insights to uncover upselling opportunities. Whether it’s introducing advanced trading tools, API integrations, or OTC services, your ability to align OKX’s offerings with client goals will directly impact revenue growth.
You’ll track client usage patterns, engagement metrics, and feedback loops to craft personalized adoption strategies that increase product stickiness and lifetime value.
Technical Support & Issue Resolution
Handle high-priority client inquiries involving API connectivity, account access, liquidity provisioning, and platform functionality. Your technical fluency will enable you to troubleshoot issues quickly—either independently or by coordinating with engineering, product, and compliance teams.
Time-sensitive resolution is critical. You’ll ensure minimal disruption to trading operations while maintaining clear communication throughout the process.
Cross-Functional Collaboration
Work closely with Product, Engineering, Compliance, and Marketing teams to relay client feedback, advocate for feature enhancements, and accelerate solution delivery. Your voice will represent the client within OKX, influencing product roadmaps and service improvements.
Leadership & Mentorship
Lead and mentor junior account managers. Share best practices, review client interactions, and help build a high-performing team culture rooted in accountability, precision, and client obsession.
You’ll also take ownership of meeting coordination, stakeholder follow-ups, documentation, and internal reporting—ensuring nothing falls through the cracks.
Shift Coverage & Availability
Provide coverage during APAC business hours (5 AM – 1 PM Dubai time) to align with client activity in key markets like Singapore, Hong Kong, Japan, and Australia. Occasional weekend coverage may be required based on operational needs.
What We’re Looking For
To thrive in this role, you must bring a rare blend of financial expertise, technical understanding, bilingual proficiency, and client-first mindset.
Core Qualifications
- Proven experience in institutional client servicing, preferably within fintech, crypto, or traditional financial markets (e.g., FX, equities, derivatives).
- Strong understanding of APAC business culture, regulatory nuances, and client expectations across diverse markets.
- Native or near-native fluency in Mandarin and English, both written and verbal—essential for seamless communication with clients and internal teams.
- Ability to quickly master complex products such as APIs, trading engines, custody solutions, and risk management tools.
- Demonstrated track record in problem-solving, critical thinking, and resolving high-stakes client issues under pressure.
Behavioral Traits
- Customer-centric attitude: You take pride in delivering exceptional service—responding promptly, accurately, and empathetically.
- Proactive ownership: You don’t wait for instructions. You identify gaps, propose solutions, and drive execution with minimal supervision.
- Adaptability: The crypto landscape changes daily. You embrace change, learn fast, and stay ahead of trends.
- Team player: You collaborate effectively across departments and uplift those around you.
👉 See how your skills can shape the future of institutional crypto
Why This Role Matters
The institutional adoption of cryptocurrency is accelerating. From macro hedge funds allocating to Bitcoin to traditional asset managers launching tokenized funds, the demand for professional-grade infrastructure is surging.
As a Senior Account Manager at OKX, you’re not just supporting clients—you’re enabling the next wave of financial innovation. Your work directly contributes to building a more open, transparent, and accessible financial system.
And with OKX’s robust platform, global reach, and institutional-grade security framework—including cold storage protocols and regular Proof of Reserves audits—you’ll have the tools needed to inspire confidence in even the most discerning clients.
FAQs
Q: Is prior experience in cryptocurrency required?
A: While direct crypto experience is highly valued, candidates with strong backgrounds in institutional finance (e.g., prime brokerage, electronic trading, fintech) who demonstrate rapid learning ability and passion for blockchain are also encouraged to apply.
Q: What does the onboarding process look like?
A: New hires undergo a structured onboarding program covering platform training, product deep dives, compliance protocols, and shadowing experienced team members—ensuring you’re fully equipped to succeed from day one.
Q: Are there opportunities for career advancement?
A: Absolutely. This role offers a clear path for growth into leadership positions within the Account Management division or adjacent areas such as Business Development or Product Strategy.
Q: How does OKX ensure data security for institutional clients?
A: OKX employs military-grade encryption, multi-signature wallets, cold storage for over 95% of assets, and regular third-party audits—including public Proof of Reserves—to ensure maximum security and transparency.
Q: Can I work remotely?
A: This is an office-based role located in Dubai. However, hybrid work arrangements may be available depending on team structure and operational requirements.
Perks & Benefits
At OKX, we invest in our people because they are our greatest asset.
- Competitive compensation package including performance bonuses
- Learning & Development programs with education subsidies
- Wellness allowances, meal stipends, and comprehensive healthcare coverage (for employees and dependents)
- Regular team-building events and global company gatherings
- A dynamic, inclusive workplace that celebrates diversity and innovation
We also offer continuous exposure to cutting-edge blockchain technology and direct interaction with some of the most sophisticated players in the digital asset space.
👉 Start your journey with a leader in crypto innovation today
Keywords
- Senior Account Manager
- Institutional Crypto Services
- APAC Client Management
- Cryptocurrency Exchange
- Client Relationship Management
- Financial Markets Expertise
- Bilingual Mandarin English Role
- OKX Institutional Solutions